top of page
DJI_20240421 (56) - frame at 0m1s_edited.jpg

Frequently Asked Questions

  • How can I contact you?
    Please call +63 917-803-4952 or email We're always happy to assist you.
  • Where can I make a reservation?
    To make a reservation at Sanctuary Resort, please call +63 917-803-4952 or email Direct bookers enjoy a best rate guarantee and other exclusive perks. Please let us know your desired check-in date, and our staff will respond as soon as possible. Kindly provide the following information in your email: - Full name: - Contact number: - Email address: - Date of Check-in: - Date of Check-out: - No. of Pax: - Any special requests or requirements, such as room preferences or dietary restrictions We will do our best to accommodate your needs and provide you with a memorable experience.
  • What promotions currently offer?
    Bauan Divers Sanctuary Resort is currently offering a range of special promotions to enhance your getaway experience. Please Click below for our latest promotions. PROMOS
  • What is the room rate?
    Book directly and get exclusive discounts and perks with Bauan Divers Sanctuary Resort's promos! Click below for more details. PROMOS
  • Can I make special requests when booking?
    We are happy to take special requests at the time of booking but please note that these are a request basis only. Whilst we will endeavour to do our best to fufil special requests, we simply can not guarantee all requests.
  • I would like to make an enquiry for group reservation. How should I go about this?
    Please feel free to send an email to or call +63 917-803-4952
  • Can I bring my pets with me?
    SURE, As much as we love all animals, we do allow pets. we are able to accommodate them in our rooms or any of our common areas. Pet-Friendly Policy
  • What is your child policy?
    Children below the age of 18 cannot check in without an accompanying adult. children should stay in a room with their parents or grandparents.
  • What time is check-in and check-out?
    Check-in time 11AM / Check-out time 3PM
  • Do you allow early check in and late check-out?
    We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability.
  • How early can I check in?
    It just depends if we have availability. If you require early check-in, please ask before your arrival date. We can not guarantee early check-in, as it just depends if we have availability.
  • Where are you located?
    Our resort is located in Brgy San Pablo, Bauan Batangas along Balayan Bay. We strongly suggest guests to look at a map before booking. HOW TO GET TO BAUAN DIVER’S SANCTUARY RESORT
  • Is there car parking available?
    Yes. We have free parking.
  • Where do I park?
    You can park in our parking lots. Bauan Divers Sanctuary Resort Parking: Google Maps waze
  • We just arrived at the parking lot. Who should I contact to get on the boat?
    We have staff in the parking lot. However, If you don't see staff in the parking lot upon arrival, please call 0917-803-4952 for immediate assistance.
  • Do you offer airport shuttle service?
    Yes, we offer airport transfers to and from Ninoy Aquino International Airport as part of our services. Please inquire separately about rental car costs if you prefer to have a vehicle available during your stay.
  • What facilities do you have?
    We offer a range of facilities and activities for you to enjoy during your stay. Click below.
  • How many pools are there?
    We have two saltwater swimming pools. Our swimming pool is designed for diving training purposes.
  • Is Wi-Fi available?
    Yes, WiFi is available.
  • Is there a restaurant or bar onsite?
    YES, we have a restaurant at the resort.
  • Is there a BBQ area on site?
    Yes, we have a BBQ area at the resort. However, in order to use the BBQ area, guests need to notify management prior to arriving. This helps us ensure that the area is prepared and available for use, allowing guests to have a seamless and enjoyable experience at Sanctuary Resort.
  • Is there a Gym at the resort?
    No, we do not have a gym onsite.
  • Who do I contact if I have further questions?
    If you have further questions please call 0917-803-4952
  • What amenities do you offer?
    Please click here. SERVICES & FACILITIES
  • Are smoking rooms available? Can I smoke in my room?
    We are sorry, but all our rooms at Sanctuary Resort are strictly non-smoking. This includes vapes and e-cigarettes as well. Our hotel follows government regulations and prioritizes the comfort and well-being of all our guests. However, we do have designated smoking areas available at our common areas for those who wish to smoke. We appreciate your understanding and cooperation in maintaining a clean and healthy environment for all our guests.
  • Can I request housekeeping?
    Yes, Housekeeping services are available upon request.
  • What amenities are provided in the rooms?
    Your rooms are provided with towels and toiletries based on the number of registered occupants. However, please note that toothbrushes and toothpaste are not provided. Our aim is to provide a comfortable and convenient stay while also promoting sustainability and reducing unnecessary waste. Thank you for your understanding and cooperation.
  • Is there hair dryers in the bathroom?
    Unfortunately, we do not provide hair dryers in the bathrooms. Thank you for understanding.
  • Can I control the temperature in my room?
    Yes, we prioritize your comfort and convenience. Each room is equipped with an individual climate control system, giving you the freedom to set the temperature to your preferred level.
  • Can I request Ice?
    SURE, This is available upon request.
  • Does Sanctuary Resort offer scuba diving courses?
    Yes, Sanctuary Resort offers scuba diving courses for guests who want to explore the underwater world. Our courses are suitable for beginners and experienced divers alike, and are conducted by certified instructors. We provide all the necessary equipment, including wetsuits, masks, fins, and tanks. Whether you want to learn the basics of diving or improve your skills, our courses will cater to your needs.
  • What are the qualifications of the scuba diving instructors?
    At Bauan Divers Sanctuary Resort, our scuba diving instructors are highly experienced professionals with a minimum of PADI (Professional Association of Diving Instructors) certification, ensuring that they meet the highest standards of quality and safety. Our courses are conducted by certified instructors who prioritize safety and personalized instruction.
  • Can I arrange for a scuba diving course during my stay?
    Absolutely! Bauan Divers Sanctuary Resort offers scuba diving courses for guests who are interested in exploring the beautiful underwater world. Our experienced instructors will guide you through both classroom sessions and practical dive training in our on-site pool before taking you out to the open water. Whether you're a beginner or looking to advance your skills, we have courses suitable for all levels.
  • Can you provide more information about the scuba diving courses offered at Bauan Divers Sanctuary Resort?
    Absolutely! Whether you're looking to obtain your Open Water Diver certification, advance your skills with specialty courses, or explore wreck and night diving, we have the perfect program for you. For further details on our scuba diving courses, including schedules, pricing, and requirements, please call +63 917-803-4952 or email

If you have further questions, email or call +63 917-803-4952. We're always happy to assist you.

bottom of page